Stakeholders and Users Process « Designing Dublin: Learning to Learn

Stakeholders and Users Process

Myself and Linnea were teamed up to carry out a ‘process’ with specifically selected invitees. First I should explain what a process is. According to Kristin and Paul, our process teachers from Denmark, a process is an involvement of people to find points of interest.

Think of it as an interview but more theatrical, creative and innovative. The key to a good process is keeping a spontaneity or looseness while at the same time not losing focus on the direction you want to take…as Paul would say ‘It is very important to be prescient’ (it sounds better in a Danish accent).

The desired outcome of our process were three fold. One, to discover gems in the city that were previously not well known, two to create new links and relationship between our invited guests that did not exist previously, and three, to highlight new capacities of change in the city for the good of all it’s users.
The people that myself and Linnea were to invite came about through analysing the themes of periphery, transport and innovation. We identified stakeholders that had a particular link to each of these themes and shaped our process to uncover hidden gems with in the city.

Our process involved meeting our guests in the grounds of Dublin Castle and taking them to the Chester Beatty roof garden, a place that Linnea considered to be a gem that was not very well known. We began by introducing ourselves and the process. We layed out a map of the city we asked our guests to ponder on the hidden gems that they knew of. From there we took a bicycle trip using Dublin Bikes to the Blessington Basin on the north side of the city. At this destination we had a picnic prepared for our guests complete with chairs, blankets and a picnic basket containing bread, cheese, olives, a selection of meats, wine and soft drinks.

I have no doubt that the relaxed attitude of the process and the energising activities helped our guests come up with insights that would not have been possible in a traditional interview. The entire process was documented by two people using photography and note taking. The finding were later distilled to be used at a later date.

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